Shipping Policy

Shipment and Delivery. Unless expressly agreed to by the parties in writing, Home & Helm shall select the method of shipment of, and the carrier for, the Goods. Home & Helm may, in its sole discretion, without liability or penalty, make partial shipments of Goods to you. We currently only ship within the US.

UPS/FED EX/USPS: All items are Built to order and will ship within 2-5 weeks typically. You will not receive a tracking number until we ship your item. Most small orders ship via UPS across the United States in 1-4 business days with no signature required. Please be aware that orders only ship on business days; we do not offer weekend or holiday delivery. Larger items such as tables and desks often ship via Uship blanket wrap service or freight carrier in 4-10 days. You will also receive tracking from Home & Helm via email when it ships and a phone call from the freight carrier 24 hours before to schedule delivery.

Freight Shipments: Larger items such as dining tables ship via Uship blanket wrap service or a freight carrier and should be delivered within 3-10 business days after it leaves our facility. You will also receive tracking from Home & Helm via email when it ships and a phone call from the freight carrier 24 hours before to schedule delivery.

  1. First Threshold Delivery for Freight: Please expect that a 3rd party delivery company hired by the freight carrier will bring your crate to the first threshold /loading dock or curbside and require a signature. They will not bring it up stairs for you or into your apartment or home or business. If you have an item coming via freight carrier please make sure to find assistance to help you carry your furniture up to your apartment or home. You will be responsible for disposing of the wooden crate your furniture arrives in unless in advance you pay for debris removal via white glove service option. White glove delivery is available if you must have it for a price increase but you must arrange for this with Home & Helm at the time of purchase, or prior to shipment. It is typically a couple hundred dollars more than standard freight. Please contact us at info@urbanwoodgoods.comfor more information on the shipment option for your Order.
  2. Large or Oversized Items: Home & Helm advises you to be certain all items that are oversized ie. 8' and above fit into the elevator or through stairwells in your building. Large conference tables may also be built in 2 or 3 sections by client request. Standard Freight Delivery includes transporting the crates to the first threshold or ground floor. WGS available as a shipping upgrade option.
Inspection. Buyer shall inspect the Goods upon delivery and notify Home & Helm within 3 days of receipt ("Inspection Period") if any Goods are damaged or incomplete. Buyer will be deemed to have accepted the Goods unless Buyer notifies Home & Helm in writing of any damaged or incomplete Goods during the Inspection Period and furnishes such written evidence or other documentation as required by Home & Helm. If Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost to you.